STUDENT COMPLAINT/GRIEVANCE PROCEDURES
STUDENT GRIEVANCE PROCEDURE AT SCHOOL
The purpose of the student grievance procedure is to provide a system to channel student concerns about faculty and staff. The following procedure will enable a student to exercise this right:
1. The student should first present the grievance to the instructor or staff member involved.
An attempt will be made to resolve the matter informally at this level. Generally the conference must take place within ten (10) working days of the incident which generated the complaint.
2. If the grievance is not resolved at the informal conference, the student may present the grievance to the Director of Student Services for academic concerns.
3. If the course or class involves clinical participation, the student will not be allowed to return to any clinical area during the grievance process.
4. If satisfactory resolution is not achieved after meeting with the Director of Student Services, concerns should be forwarded to the President of the Institution and the Student Services Team.
5. Any cases not resolved by the above steps may be appealed in writing to the appropriate appeals committee:
A. Academic concerns — Director of Student Services B. Nonacademic concerns — Student Services Team
6. Recommendations of these teams regarding an appeal will be made to the President of the Institution within five days. The decision of the President will be final.
STUDENT COMPLAINT/GRIEVANCE PROCEDURE (NC State Board of Barber Examiners)
In accordance with the institution’s mission statement, the school will make every attempt to resolve any student complaint that is not frivolous or without merit. Beyond Measure Barbering Institute has an internal Student Grievance Procedure. In the event that the student’s grievance is not resolved by the institution to the student’s satisfaction, the student has the right to file a grievance to the North Carolina Board of Barber Examiner’s office. The North Carolina Board of Barber Examiners is the agency that licenses students that graduate from the institution.
Official complaints must be made in writing and can be submitted by fax, mail or email. Unfortunately complaints cannot be accepted over the phone. All complaints become public record after the Board issues a notice of hearing. Please provide as much information as possible to help the Board identify the issue.
You can submit the complaint in any of the following ways.
North Carolina Board of Barber Examiners
5809 Departure Dr Ste 102
Raleigh, NC 27616
Fax: (919) 981-5068